This Privacy Policy describes how Philly Match ("we," "us," or "our") collects, uses, and shares personal information when you use our mobile application and website (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide
- Account information: name, email address, phone number (if provided), date of birth, gender, and password.
- Profile information: photos, bio, interests, relationship preferences, orientation, answers to compatibility questions, and location.
- Communications: messages, chat content, and media exchanged with other users.
- Payment information: purchases are processed by third-party providers (Google Play Billing, PayPal, Paystack, Razorpay, CoinGate). We do not store full payment card details.
- Support correspondence: information you provide when contacting us for support or submitting reports.
1.2 Information Collected Automatically
- Device information: device model, operating system, unique device identifiers, mobile network information.
- Usage data: pages viewed, features used, in-app actions, timestamps, and interaction patterns.
- Location: approximate location (derived from IP) or precise location (if you grant permission) to provide match recommendations.
- Log data: IP address, browser type, crash reports, and diagnostic data.
2. How We Use Information
- To create and manage your account.
- To provide matchmaking, messaging, and other core features.
- To process payments and credit purchases.
- To personalize content and recommendations.
- To send service-related notifications and updates.
- To detect, prevent, and address fraud, abuse, or security issues.
- To comply with legal obligations.
3. Sharing of Information
We do not sell your personal information. We may share information in the following limited circumstances:
- With other users: your profile information (photos, bio, age, location, interests) is visible to other users as part of the Service.
- Service providers: we share information with third parties who perform services on our behalf, including:
- Didit (identity, age, liveness, and fraud-prevention verification)
- Google Play Billing and PayPal (payment processing)
- Agora (voice/video calling)
- Pusher (real-time messaging)
- Giphy (GIF/sticker search)
- Hosting, analytics, and email delivery providers
- Legal requirements: when required by law, subpoena, or to protect the rights, property, or safety of our users or others.
- Business transfers: in connection with a merger, acquisition, or sale of assets.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. Identity verification is processed by Didit; Philly Match stores only verification status, session identifiers, and limited audit information unless a legal or compliance requirement requires more. Upon account deletion, we delete or anonymize your personal information within a reasonable period, except where retention is required for legal, accounting, or fraud-prevention purposes.
5. Your Rights and Choices
- Access and correction: you may update your profile information at any time through the app.
- Account deletion: you may delete your account through the app settings or by contacting us. Deletion removes your profile and messages from our active systems.
- Location permissions: you may revoke location access at any time through your device settings.
- Marketing communications: you may opt out of non-essential communications through your device notification settings or by following unsubscribe links in emails.
- Residents of certain jurisdictions (including the EU, UK, and California) have additional rights under applicable law, including the right to access, port, restrict, or delete personal data. Contact us to exercise these rights.
6. Security
We implement reasonable technical and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Children's Privacy
The Service is intended for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we become aware that a minor has provided us with personal information, we will delete it promptly.
8. International Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws different from your country. Where required, we take appropriate safeguards to ensure your information remains protected.
9. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the revised policy in the app and updating the "Effective Date" above. Continued use of the Service after such changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: